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From: Kevin Lofton
Date: 9/26/2001
Time: 3:34:34 PM
Remote Name: 208.233.49.131
This morning I was making a reservation and stayed on hold for 20 minutes. Did I call the complaint line? You bet I did!! Did I log onto the "MATAPLUS" website and complete the on-line complaint form? You bet I did! Did I get a log number from the person on the complaint line? You bet I did!